Shipping Policy
Effective Date: October 8, 2024
US Shipping Only
We are currently only able to ship orders within the United States.
Free Shipping on All Orders
We offer complimentary shipping on all orders within the continental United States.
Order Processing Time
We strive to process and ship your order within 3 business days of receiving your payment. This allows us to ensure that each product meets our high quality standards before being carefully packaged and shipped. Please note that processing times may vary slightly during peak seasons or due to unforeseen circumstances.
Freight Shipping
Due to the size and weight of our products, we utilize freight shipping for all domestic orders. You will receive a tracking number via email once your order has shipped, allowing you to monitor the progress of your delivery.
Please note: While we do our best to ensure timely delivery, freight shipping times can vary depending on your location and the carrier’s schedule. If you have any questions or concerns regarding your shipment, please don’t hesitate to contact our customer support team.
Return Policy
Our refund policy is simple: If you are not completely satisfied with your purchase, you can return the item(s) for a full refund within 30 days of the purchase date.
To be eligible for a refund, items must be in their original condition and packaging.
There will be no restocking fee for returned orders.
Refunds will be credited to the original form of payment.
Please note that you will be responsible for return shipping charges.
Shipping Damage
If an item is damaged in transit, please refuse the shipment and contact us immediately. If you were not present to inspect the shipment at the time of delivery, you have 24 hours to initiate a damage claim with us.
Defects
In case of defects, please refer to our warranty document for further instructions.
www.cosmopolitanfireplaces.com/warranty
Contact Us
To initiate a return, please contact us to obtain an RMA. We will provide you with instructions on how to proceed with your return.
Phone: (833) 777-1020